1. Introduction
We operate the website https://tharinfotech.com and provide services including contact centre solutions, IVR systems, CRM integrations and related software (“Services”). We recognise that your privacy is important. This Privacy Policy explains how we collect, use, disclose and protect your personal information.
2. Information We Collect
Personal Data: When you contact us (via form, email, phone) or register for demo/trial, we may collect your name, company name, job title, contact number, email address, billing address.
Usage Data: We may also collect information about how you access and use the Website (IP address, browser type & version, pages visited, time & date of visit).
Cookies & Similar Technologies: We use cookies and web-beacons to track usage patterns, improve the Website and personalise your experience.
3. How We Use Your Information
We use your information to:
- Provide and manage your access to our Services;
- Respond to your inquiries, provide support and send you updates;
- Improve our Website, Services and user experience;
- Comply with legal obligations;
- For marketing purposes (with your consent) — e.g., send newsletters, promotions.
5. Data Retention
We retain your personal information only as long as necessary for the purposes above, or as required by law, or for legitimate business purposes (e.g., resolving disputes, enforcing agreements).
6. Your Rights
Depending on your location/region, you may have rights including:
- Access: the right to request a copy of your personal data we hold;
- Correction: the right to ask us to correct inaccurate or incomplete data;
- Deletion: the right to ask us to erase your personal data (subject to certain exceptions);
- Object/Restrict: the right to restrict or object to certain processing;
- Withdraw Consent: if processing is based on consent, you may withdraw it at any time.
7. Security
We take reasonable physical, technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration or destruction. However, no internet transmission or storage system is completely secure and we cannot guarantee absolute security.
8. International Transfers
If we transfer your personal data to other countries or regions (for example to cloud-servers or service providers), we ensure appropriate safeguards are in place in accordance with applicable law.
9. Links to Other Websites
Our Website may contain links to third-party websites or services. We do not control those sites and this Privacy Policy does not apply to them. You are encouraged to review the privacy policies of those third parties.
10. Children’s Privacy
Our Website and Services are not directed at children under [16] years old (or applicable age in your jurisdiction). We do not knowingly collect personal data from children without parental/guardian consent. If you believe we have collected such data, please contact us and we will take steps to delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version on our Website and change the “Effective Date” above. We encourage you to review this page periodically.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: